Terms & Conditions

This website is operated by Norma ([registered business name]), based in Kannur, Kerala, India. By using this site or placing an order, you agree to these terms.

All prices are listed in Indian Rupees (INR) and are inclusive of applicable GST. We make every effort to display product details, colours and prices accurately, but slight variations in colour may occur due to screen settings.

We reserve the right to correct any errors in pricing or product information, and to update prices at any time before an order is confirmed.

When you place an order and complete payment, we will confirm your order by email. This confirms we have received your order; a contract is formed once we accept it. We reserve the right to decline or cancel an order (with a full refund) in cases such as stock unavailability or a pricing error.

As many of our pieces are made to order or made to measure, please refer to our policies for timelines and eligibility.

Payments are processed securely through Razorpay, which supports UPI, cards, net-banking and wallets. We do not store your payment details.

Delivery timelines and charges are set out in our Shipping Policy. Cancellations, returns and refunds are governed by our Refund & Cancellation Policy.

All content on this site — including the Norma name, logo, imagery, designs and text — is our property and may not be copied or used without our written permission.

To the extent permitted by law, Norma is not liable for any indirect or consequential loss arising from the use of this site or our products. Nothing in these terms limits your statutory rights as a consumer.

These terms are governed by the laws of India, and any disputes are subject to the jurisdiction of the courts in Kannur, Kerala.

Questions about these terms? Email [support email] or message us on WhatsApp.