Legal

Privacy Policy

Last updated 16 August 2026

Norma respects your privacy and is committed to handling your personal information responsibly. This Privacy Policy explains what information we collect, why we collect it, how it may be used and the choices available to you when you visit www.houseofnorma.com, contact us or place an order.

Information we may collect

Identity and contact details, including your name, email address, telephone number and delivery or billing address.
Order details, including products purchased, sizes, customisation requests, order value, delivery status, returns and customer-support correspondence.
Payment and transaction information supplied through our payment service provider. Norma does not directly store complete card or UPI credentials.
Technical information, such as IP address, browser or device information, website activity and cookies, where enabled.
Marketing preferences and information you voluntarily provide through enquiries, account registration, reviews, surveys or promotions.

How we use information

To process, confirm, fulfil and deliver orders.
To provide order updates, customer service and sizing or product assistance.
To process cancellations, returns, exchanges, store credit and refunds.
To detect, prevent and address payment fraud, misuse, security incidents or legal claims.
To operate, analyse and improve our website, products and customer experience.
To send marketing updates where you have chosen to receive them or where otherwise permitted. You may unsubscribe at any time.
To meet accounting, tax, regulatory and other legal obligations.

Payments

Website payments are processed through Razorpay and the payment methods displayed at checkout. Payment providers may collect and process information under their own privacy policies and terms. Norma receives transaction information necessary to confirm and manage the order but does not directly store complete payment credentials.

How information may be shared

We may share relevant information only where reasonably necessary with service providers that help us operate the business, including payment processors, website and hosting providers, analytics providers, communication services, professional advisers and courier or logistics partners.

We may also disclose information where required by law, regulation, court order or a lawful request, or where necessary to protect our rights, customers, systems or business. We do not sell your personal information.

Cookies and analytics

Our website may use cookies or similar technologies to remember preferences, support website functionality, understand site performance and improve the shopping experience. You may manage cookies through your browser settings, although disabling certain cookies may affect website functions.

Data retention and security

We retain personal information only for as long as reasonably necessary for the purposes described in this policy, including order fulfilment, customer service, accounting, dispute resolution and legal compliance.

We use reasonable administrative and technical measures to protect information. However, no internet transmission or storage method can be guaranteed to be completely secure.

Your choices

You may ask to access, correct or update the personal information you have provided to us, or withdraw from marketing communications. Certain order and transaction records may need to be retained for legal, accounting or legitimate business purposes.

Third-party links

Our website may contain links to third-party services. Their privacy practices are governed by their own policies, and Norma is not responsible for their content or handling of information.

Changes to this policy

We may update this Privacy Policy when our services, practices or legal requirements change. The revised effective date will be displayed on this page.

Privacy contact

For a privacy question or request, contact norma@houseofnorma.com. Norma is based in Kannur, Kerala, India.