Refund & Cancellation Policy

You may cancel your order within 24 hours of placing it, or any time before it enters production or is dispatched — whichever is earlier. To cancel, contact us with your order number as soon as possible.

Once a made-to-order or made-to-measure piece has entered production, it can no longer be cancelled.

Ready-to-wear (standard size) pieces may be returned or exchanged within 7 days of delivery, provided they are unworn, unwashed, undamaged, and returned with original tags and packaging.

Made-to-measure and custom-fit pieces are crafted specifically to your measurements and are non-returnable and non-exchangeable, except in the case of a manufacturing defect or an error on our part.

To start a return or exchange, contact us with your order number and reason. We'll guide you through the next steps.

If your order arrives damaged, defective, or incorrect, please contact us within 48 hours of delivery with photographs. We will arrange a replacement, exchange, or refund at no additional cost.

Once your return is received and inspected, or a cancellation is approved, we will process your refund to the original payment method within 7–10 business days. The time for the amount to reflect in your account depends on your bank or card issuer.

Shipping charges are non-refundable except where the return is due to a defect or an error on our part.

For cancellations, returns or refunds, email [support email] or message us on WhatsApp with your order number.