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Order modification
One process. One place. No confusion.
Self-serve order changes are coming soon. For now, our team will help you right away.
Manage your order quickly and easily — 24/7.
Open “Manage My Order” from our website, your confirmation email, or your account.
Enter your order number and the email or phone number used for the order.
Choose the change you’d like to make from the list of options.
If eligible, your order updates automatically and you get an instant confirmation.
Choose the option that matches your needs.
Swap to a different size while it’s still possible.
Pick another colourway before it ships.
Correct or change where it’s going.
Keep your contact details current.
Include an extra piece in your order.
Cancel before it’s packed or dispatched.
See exactly where your order is.
Request a return or exchange after delivery.
Reach the team for anything else.
We check your order status to show what’s possible.
| Request type | PendingNot processed yet | In productionStitching / processing | PackedWaiting for pickup | DispatchedShipped |
|---|---|---|---|---|
| Change size | Yes | If possible | Not possible | Return / exchange after delivery |
| Change colour | Yes | If possible | Not possible | Return / exchange after delivery |
| Change quantity | Yes | Maybe | Not possible | New order |
| Update address | Yes | Yes | If courier hasn’t collected it | Contact courier |
| Update phone / email | Yes | Yes | Yes | Contact courier |
| Add another item | Yes | New order if already processing | Not possible | New order |
| Cancel order | Yes | Case-by-case | Not possible | Return after delivery |
If the system can’t complete your request, we create a support ticket automatically and our team reviews it.
You’ll get a ticket reference and we’ll notify you by email / WhatsApp once there’s an update.
If you message us on WhatsApp, Instagram or email, we’ll always guide you to Manage My Order — and if you need a hand, the team can make the change for you.
“We’d be happy to help. Submit your request and the system will instantly check what changes can be made and update your order if eligible.”
Updated automatically.
A support ticket is created.
We show the next available option.
Make changes anytime, anywhere.
You always know what’s possible.
Less back-and-forth, more instant updates.
The team handles only the complex cases.
A smoother, premium experience with Norma.
One process · One place · Every time